Help & FAQ

I have just been let in. What are you asking of me?

Welcome, and thank you, really. You are one of the first people ever to work in Kadrenta, and you are here because what you make of it is worth more than any plan we could write down. Everything you run into from now on helps finish this product.

So use it for real work if you can, and then tell us what you meet: the thing that broke, the thing you could not find, the sentence on a screen that did not say what you needed. There are two ways to do that and both take seconds.

Nothing is too small. Something that works but made you hunt for it is every bit as useful to us as something that falls over, and far more likely to go unsaid. If you thought “huh?” for even a moment, that is worth a report.

What is the quickest way to say something is wrong?

Alt + right-click, anywhere in the product. A small window opens on top of whatever you were looking at and asks “What is wrong here?”, you never have to leave the screen that went wrong to describe it.

On a phone or a tablet, press and hold instead. Hold your finger on the thing you mean for about half a second and the same window opens. There is no alt key to hold, so there is none to press. And on your reporting page at app.kadrenta.com/app/debug there is a Report something button, for when what went wrong is not one thing you can point at.

Type what you saw. The first line becomes the title and the rest is the body, so one line is fine and six lines are fine. Enter sends it, Shift+Enter starts a new line, and Escape closes the window, if you had already typed something, it asks before throwing it away.

• It shows you what it caught, in one line at the top of the window, before you type a word. What you clicked, and where you are.
• Nothing else about the page travels along. In the window’s own words: “no markup, no field contents.” That line and what you type is the whole of it.
• Your ordinary right-click menu still works, which is exactly why it is alt + right-click and not the right button on its own.

How do I send a picture of what I saw?

If you run your own studio here, you also have a reporting page, at app.kadrenta.com/app/debug. It is deliberately not in the menu, go straight to the address. One box asks “What did you run into?”, with the same rule as above: first line the title, the rest the body, and “Nothing gets cut off.”

Pictures are the reason to come here: “Paste a screenshot with Ctrl+V, drop it here, or pick a file.” Ctrl+V is the quick one: take the screenshot, click into the page, paste. Images only, and as many as you like.

Then choose a Track (which part of the product this is about) fill in Which page? if it helps, and press File it. A picture of the screen usually says more than a paragraph.

What happens to a report after I send it?

It reaches the maker within the minute, by mail. Nothing sits in a pile waiting to be noticed, and nobody has to go looking for it.

On your own reporting page every report carries a status you can watch: Open → With Claude → Handled. When one is marked handled you get a notification saying so, because a report you never hear about again is a report you stop filing.

One limit worth knowing about: 150 reports may stand open at once. That is a brake on purpose, it makes a batch get picked up as one whole instead of fifty loose things piling up.

How do I create an account?

Start at kadrenta.com and press Create your account: your name, your email, and a password of at least ten characters. A confirmation link lands in your inbox, open it and you are signed in, nothing to fill in again.

Why does my account say “Your request is with us”?

Kadrenta is not open to everyone yet, so a person reads every request for an account. Nothing else is needed from you, and you get a mail the moment you are in.

If somebody invited you, you skip the queue entirely: an invitation is the yes, and the waiting page offers to open it as soon as one exists for your address.

What is a studio?

Your workspace. Your projects, your team and your clients live inside it, and nobody outside it sees any of that. On your first sign-in you answer one question: name your own studio, or join the one that invited you.

Studio names are unique across the platform, and renaming later is free. A new studio starts with you as its owner, on its first seat, with a starter list of standard tasks already in place.

How do I start a project?

Press + Add Project on the dashboard. One popup asks for the name, type, client, status, deadline and team, and if the client company does not exist yet, you can invent it right there without leaving the popup.

What are the chapters on a project page?

A project page reads as eight chapters on one page: General Tasks, Pre-Production, Shot Breakdowns, Production, Post-Production, Canvas, Links and Project Details. The row of chips at the top jumps to a chapter, or switches one off if this project has no use for it. Nothing is hidden or lost by that; switching it back brings it back as it stood.

Why are shots numbered 010, 020, 030?

Numbering in tens leaves room to slide a shot in between later (the thin strips between rows say Insert after 010), and nothing ever renumbers. A shot number ends up in filenames, folders and conversations, so once given, it never shifts under you.

How do versions work on a shot?

Fold a shot open and drop work on it: images, video, 3D and documents each get their own version chain, so image v2 never replaces video v1, and deleting a bad version simply puts the previous one back in front.

What is the fastest way to add a task?

The quick-add strip at the bottom of any chapter: type, press Enter, done. Tasks live on the project, in a phase, or on a single shot, a shot task still counts toward the project.

What does the ☰ button do?

It opens Standard tasks, the things your studio always does. It sits on the project header and on each task chapter: tick what this project needs and each line becomes a task in its stage.

The list is your studio’s own: extend it with + Add Task to list and every project can draw from it. Lines already present show as already here, so the list also shows how far you are, not only what you can add.

The same ☰ sits on the Tasks heading inside an opened shot, and it opens a second list: the things you do on every shot: Scene blocking, Lighting, Shading, Animation to begin with. Two lists on purpose, because what a job always needs and what a shot always needs are rarely the same thing. A new breakdown offers to put that shot list on every shot it makes, so a fresh breakdown has a stand you can read from the first day.

How do I get work in front of a client?

Three separate acts, on purpose:

• A round lands as a draft. Send to review on a version row puts that version up as a draft round, visible to your studio, and to nobody else.
• Publishing makes it visible. Publish this round releases it to the outside, and only to people holding a live share link. The screen puts it plainly: “Visible to anyone with a live share link. Publishing sends nothing on its own.” Withdraw takes it back just as deliberately.
• Telling the client is yours, and it is one press. Open The client’s link, then People with a link: everybody there holds an address of their own, and Email link on a row puts it in their inbox. Tick several and send the lot in one go. Each person gets their own address and nobody else hears anything. Copying a link and handing it over yourself works exactly as it always did, and no mail goes out on its own, so a corrected typo never mails your client twice.

Does my client need an account?

No. Make a link on a review item creates one address. It always carries a date it stops working (you pick from three days, a week, a fortnight or a month), and you can put a passphrase on it whenever you want one. Your client opens it, types the passphrase if you set one, and they are in. To say something back they only give a name, no account, and nothing else is kept.

Withdrawing a link shuts it immediately, and passphrase guessing is rate-limited.

What does my client see?

The newest published round, and only that: no drafts, no internal comments, no other rounds. They can comment, pin a comment to a moment in the video, draw on the frame, and download the file if (and only if) you ticked that on.

Why is there no reject button?

A client can only ever approve, that asymmetry is deliberate. A rejection without a reason leaves you nothing to act on: being unhappy is a comment, and a comment says what to change. As the product puts it: “You can approve here. Anything else, please say in a comment.”

Approving also posts a visible comment (“Approved v2.”), so the conversation records the decision, not just a database column. And rounds chain as v1, v2, v3 under one review item, with a new round always a new row: an approval on v2 never quietly covers v3.

What is a canvas?

Canvas in the top bar, then New. Right-click anywhere on it and type what you want: images, video, PDFs, text, frames, nineteen kinds of card in all. The interesting ones pull live project data: a shot card, a task list, a whole breakdown. A card never contains that data (it refers to it), so renaming a shot moves the card with it and nothing on the canvas ever goes stale.

Can playing on a canvas break my project data?

No, and by one rule: reading is free, writing is a button. Wiring cards together never changes project data. The one write a canvas can do is its own, named button (Send v3 to review), and what it sends lands as a draft, the same rule as everywhere else.

Can we work on a canvas together?

Canvases are made for company. Everyone on a canvas sees everyone else’s cursor live, the bar says Only you, or who else is here. There are two pens: one whose strokes fade after fifteen seconds, for pointing while you talk, and one that commits to a permanent Drawing card. And Ctrl+Z undoes your own last change, never a colleague’s.

A canvas belongs to whoever made it; invite colleagues to it, or hang it on a project so the project team has it.

Can I show a canvas to somebody without an account?

SHARE in the canvas bar makes a read-only link. Both boxes are yours to fill: a passphrase if you want one, and a number of days, and this is the one link in the product that will happily have no end date at all, so leave the days empty only when you mean it. As the dialog puts it: “Anyone with the link opens this canvas read-only, without an account: the whole canvas, or only its loose material: that is per link, chosen when you make one.”

I am lost on the canvas, where are the controls?

Guide, last in the canvas bar, lists every gesture: drag the background to pan, Ctrl+scroll to zoom, shift-drag to select several, F2 to rename.

How do I hand finished files over?

Transfers in the top bar. Drop the files in (they show up as a list you can take any of them back off again) give it a title, which your client reads at the top of the page, an optional line to go with it, and say how long it stays up: 3 days, a week, two weeks or a month. Then Upload, and the link appears right there to hand over. A passphrase is optional, as the form puts it, it is “the only thing between the link and whoever it gets forwarded to.”

Which files can I upload, and where?

Two answers, and the difference is worth a sentence. Anywhere the work gets looked at (a review round, a card on a canvas, a shot version) takes what a browser can genuinely put on a screen: jpg, png, webp, avif, gif, mp4, mov, webm, glb, gltf, usdz and pdf. A transfer takes all of that and everything else besides: EXR sequences, TIFFs, MKV, FBX, OBJ, Alembic caches, and a zip of up to 50 GB, which is the easiest way to hand over a hundred frames in one go.

It is not fussiness, it is a question of time. A review item is kept, it is your record of what was agreed, and it stays put. A delivery carries an end date and clears itself out afterwards, and that is exactly where a heavy master belongs. So when a screen turns a file away it says so the moment you drop it, and it points you at the door that does work.

Two things we deliberately do not do yet: camera raw files and 16-bit workflows. And one that used to be a warning here and is now simply handled, a `.mov` may hold H.264, which every browser plays, or ProRes, which none of them do, and the filename is identical. The first time somebody opens a video the browser cannot decode, a viewing copy up to 1080p is made for it and the screen says it is on its way; it appears by itself a minute or two later. Your original is never touched and is still exactly what a download hands back.

Why does every transfer expire?

There is deliberately no “forever”. After the end date the link stops opening and the files clear themselves, so nothing quietly piles up on your storage. A month is the longest one can run, extensions included.

Your client is told the honest thing too: the page names the date the files are there until, and asks them to save the work somewhere of their own before then.

What does my client get?

Your page rather than somebody else’s: the title you gave it, your note, a plain list of files with a Download button on each, and one Download all above them that hands over the lot as a single zip, behind the passphrase, if you set one. And you can see when they fetched it, which a transfer service never tells you.

Do I have to upload work twice to send it?

No. Already uploaded the work to a shot? Transfer sits right beside Send to review on the version list: tick the versions and send them without uploading anything again. The transfer points at the file the version already uses, so a four-gigabyte render is not copied and not counted twice.

A button on the transfer page refuses, why?

Sending files to a client comes with a paid plan, and with the Make a share link or send a review permission. If a button here refuses, the screen says which of the two it is.

What is a seat?

A seat is a paid place in a studio. Sit on a studio’s seat and that studio is your home on Kadrenta, your one and only studio.

When do I give somebody a seat?

When they come to work in your studio. The invitation lives under Admin → Team, and the product explains it exactly: “This is for somebody coming to work for you who has no Kadrenta studio of their own yet: they get a seat here, and this studio becomes their Kadrenta.”

How do I work with a freelancer who has their own studio?

Add them as an external, per project: + Add beside External on the same Team tab (it asks which project), or straight from the project’s own settings. In the product’s words: “They keep their own studio and their own account. This project turns up in their list with your studio’s name beside it, and they see nothing else of yours. It costs no seat.”

The two sides are one relationship: you see the freelancer listed under External in your team, and they see your project appear in their own studio’s list. Nobody ever lands inside somebody else’s studio.

“It costs no seat” is about your bill, and it holds without exception. The other side is worth knowing before you ask somebody in: a freelancer who already pays for a seat of their own comes and goes with no clock on it at all, and somebody on a free account gets two weeks in another studio, once, after which they carry on with a plan of their own or a seat of yours. They find that out on their own screen when the invitation arrives, so nothing lands on you, but it is the kind of thing worth mentioning to a friend before you send it.

Where do all the people I work with live?

Contacts in the top bar is the studio’s address book: colleagues, freelancers, and the people at your client companies. A freelancer without a company is fine there too: say they are somebody you work with and they wait under Crew until you put them on a job. Filing somebody there gives them nothing on its own, no invitation, no account.

How do I report a problem?

Every studio owner has a reporting page at app.kadrenta.com/app/debug, it is deliberately not in the menu. One box asks “What did you run into?”: the first line becomes the title, the rest the body, and nothing gets cut off. Then File it.

Screenshots travel with it: “Paste a screenshot with Ctrl+V, drop it here, or pick a file.” A picture of the screen usually says more than a paragraph.

Does anybody actually read these?

Yes. Filing a report notifies the maker directly, and each report carries a status you can watch on the same page: Open → With Claude → Handled.

Confusing counts too. If something works but you had to hunt for it, or a sentence on a screen did not tell you what you needed, that is exactly the kind of report that makes the product better for the next person.

Can I just write a mail?

Any time, at support@kadrenta.com. That address reaches a person.